I paid extra to fly jetblue as I have been told they have great customer service. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. She had a rude attitude and told me that she will be back to help me. She wasn't even trying at all to help me. All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. An attendant finally came out by the name of Chanel (the AD Lead).
The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed.
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